Ordering & Customization

How do I place an order for a customized gift?

We are not currently accepting orders while PayU activation is pending. Once ordering opens, select a gift and choose any personalisation options shown on its product page. Check names, photographs and messages carefully before adding it to your cart. Not every product is personalised.

How long does it take to create a customized gift?

Personalised products generally require 5–6 working days for preparation BEFORE dispatch. Standard courier transit is estimated at a separate 3–5 business days AFTER dispatch, depending on the destination. Working/business days exclude Sundays and public holidays.

Is there a minimum order quantity for customized gifts?

Check the quantity and options offered on the selected product page. Contact customer@giftsnearme.in if you need help choosing a gift or quantity.

Can I request a fully personalized design for a gift?

Personalisation is available where offered on a product page. Contact customer@giftsnearme.in about a special request before ordering; availability must be confirmed and a custom design cannot be guaranteed.

Shipping & Delivery

Do you offer express or same-day delivery?

No express, same-day or scheduled time-slot delivery is currently offered. Orders will be dispatched through courier partners after preparation. See our Shipping & Delivery Policy for the separate preparation and transit estimates.

What are your shipping charges?

Shipping charges and any applicable free-shipping offer are shown at checkout for the delivery details entered. Free shipping is not promised for every PIN code.

Do you ship internationally?

No international delivery is currently offered. Delivery is limited to serviceable Indian PIN codes.

How do I track my order?

After dispatch, tracking details will be provided where supported by the courier. Use our Track Order page or contact customer@giftsnearme.in for help with a delayed shipment.

Payments & Discounts

What payment methods do you accept?

PayU activation is pending and no orders or payments are currently accepted. Once activated, only payment options displayed at checkout will be available.

Do you offer discounts for bulk orders?

Contact customer@giftsnearme.in about bulk gift enquiries. Availability, pricing and any offer must be confirmed before ordering.

Do you have any ongoing offers or promo codes?

Any applicable offer will be displayed on the website or at checkout with its conditions. Please do not assume a discount applies unless it is shown.

Returns & Refunds

Can I return a customized gift?

Personalised gifts normally cannot be returned for change of mind after preparation. This does not remove remedies for wrong, damaged, defective, missing or undelivered goods, seller failure or qualifying late delivery. Eligible unused, non-personalised gifts may be returned for change of mind within 7 days of delivery, in original condition with accessories and packaging. Contact support@giftsnearme.in before returning anything; see the Refund Policy for return shipping conditions.

What if my order arrives damaged?

Report visible damage or an incorrect item promptly, preferably within 24 hours, with your order number and photos where available. This is not an absolute deadline excluding legitimate defect claims or applicable rights. We will investigate and provide an appropriate remedy, such as replacement or refund.

How long does it take to process a refund?

Approved refunds are normally initiated to the original payment method within 5–7 business days. Your bank or payment provider may take additional time to credit the amount. Store credit is optional and never compulsory. Email support@giftsnearme.in for refund help.

Miscellaneous

Do you provide gift wrapping and personalized notes?

Available wrapping, message and personalisation options are shown on the selected product page. We do not promise gift wrapping or handwritten notes for every product.

Can I schedule a delivery for a specific date?

No scheduled delivery or paid time-slot service is currently offered. Courier delivery estimates depend on preparation and destination. Change-of-mind cancellation may be requested before procurement, preparation or personalisation begins; after these steps begin or dispatch occurs, cancellation may be unavailable. Applicable remedies for seller failure and faulty or undelivered goods remain available.

How can I contact customer support?

Customer/order support: customer@giftsnearme.in; phone +91 9871515119, 9:00 AM–6:00 PM IST. Privacy/refunds: support@giftsnearme.in. Grievance officer: Preeti Kaur, grievance@giftsnearme.in. You may email at any time; 24/7 staffed email or live chat is not promised.