Effective date: 10 October 2026

Gifts Near Me is owned and operated by Preeti Kaur. We are not currently accepting orders while PayU activation is pending. This policy describes our intended service once payments are activated and applies to non-food gifts ordered on giftsnearme.in. For refund help, email support@giftsnearme.in with your order number and concern.

Cancellations before delivery

You may request change-of-mind cancellation before procurement, preparation or personalisation begins. If we can stop the order before those steps begin, we will cancel it and refund the amount paid, including any delivery fee.

Once procurement, preparation or personalisation begins, or the order has been dispatched, change-of-mind cancellation may be unavailable. Contact us promptly: if we can stop or recover part of the order, we will explain what can be refunded. An eligible standard gift may still be returned under the change-of-mind policy below after delivery. This cancellation limit does not affect your right to a remedy when an order is wrong, damaged, defective, subject to qualifying late delivery, or not delivered.

To request a cancellation or a change to the address or recipient details, send us your order number and the requested change. We will confirm whether it is still possible. A request is effective only after our team confirms it.

Personalised gifts

Gifts made with a name, photograph, message, engraving, or other custom instructions generally cannot be returned for a change of mind once produced. Check your submitted details carefully before placing the order.

If a personalised gift arrives damaged, defective, materially different from what was ordered, or with an error we made in your custom instructions, contact us promptly. Please keep the item and share clear photographs when possible. We will offer an appropriate remedy under the section below.

Returns of other gifts

For a standard, non-personalised gift, you may request a change-of-mind return within 7 days of delivery if it is unused and in its original condition, with its accessories and packaging. Contact us before sending it back. We will provide the return instructions and address after confirming eligibility. For a change-of-mind return, the customer pays the return shipping cost; the original delivery charge is refundable only if the delivery service was not provided. We will not charge a restocking fee. Once we receive and inspect an eligible return, we will approve the applicable refund.

Items damaged, defective, incorrect, or materially different from their description are handled under the next section. For those cases, we will arrange or cover any necessary return shipping.

Wrong, damaged, defective, missing, or undelivered orders

Please report visible damage or incorrect items promptly, preferably within 24 hours of delivery. This is not an absolute bar to legitimate defect claims or applicable rights. If we delivered the wrong item, an item arrived damaged or defective, part of your order is missing, or the order has not arrived, contact us with the order number, a short description, and photos if available. We will check the order and delivery records and offer an appropriate remedy, such as a replacement, delivery of the missing item, or a refund. If a meaningful replacement cannot reach you in time for the intended occasion, you may request a refund instead. Please do not send an item back until we provide return instructions.

If we cannot fulfil an order, we will inform you and refund the undelivered item and any delivery charge for the delivery we did not provide. If your payment was taken twice for one order, we will refund the duplicate payment to the original payment method after confirming the transactions.

Delivery delays and recipient availability

Personalised products generally require 5–6 working days for preparation before dispatch. Standard courier transit is estimated at 3–5 business days after dispatch, depending on the destination; Sundays and public holidays are excluded. These are separate periods, not a guaranteed delivery appointment. We do not offer express, same-day, international or scheduled time-slot delivery. If an order is delayed, contact us so we can investigate with the courier and explain the available resolution. Qualifying late delivery, seller failure and non-delivery remain eligible for an appropriate remedy; where delivery cannot reasonably serve the intended occasion, you may request cancellation and a refund for review.

Please provide a complete address and a reachable recipient number. If delivery cannot be completed because the address or number supplied is incorrect, the recipient is unavailable, or the recipient refuses the item, contact us promptly. We will check whether a further attempt is possible and tell you about any additional delivery charge before you agree to it. If a standard gift is returned to us in its original condition, you may request a refund of the item price, subject to the return terms above. An already personalised item that cannot be resold may be non-refundable in these circumstances. We will not treat an unsuccessful delivery attempt as a completed delivery.

How refunds are paid

Once a refund is approved, we will initiate it to the original payment method, normally within 5–7 business days. Your bank or payment provider may take additional time to show the credit. If the original route is unavailable, we will agree another suitable method with you. Store credit is available only if you choose it; it is not a required replacement for a money refund.

For an order containing several items, we may refund the affected item or the appropriate portion of the order, including the related delivery fee where applicable. We will explain the calculation to you. No deduction will be made for a problem caused by us or our delivery partner.

How to contact us or raise a complaint

Email support@giftsnearme.in with your order number, your registered phone number or email address, and a short account of what happened. If you have photographs, a payment reference, or delivery messages, please include them. We aim to acknowledge complaints within 48 hours and resolve them as quickly as reasonably possible, normally within one month.

Grievance officer: Preeti Kaur
Grievance email: grievance@giftsnearme.in

Business Address: RZ-2520, Gayatri Apartment, Main Jagdamba Road, Tughlakabad Extension, New Delhi, Delhi – 110019. Phone: +91 9871515119. Phone support hours: 9:00 AM–6:00 PM IST. Customer/order support: customer@giftsnearme.in. Emails may be submitted at any time; support is not promised to be staffed 24/7.

This policy does not limit any rights available to you under applicable consumer protection law.