Terms and Conditions

Effective date: 10 September 2026
Last updated: 10 September 2026

Welcome to Gifts Near Me. These Terms and Conditions (“Terms”) govern your access to and use of https://giftsnearme.in/ (“Website”) and purchases made through the Website.

Gifts Near Me is an independently operated online retail business offering gifts and personalised products in India.

By accessing the Website, creating an account or placing an order, you agree to these Terms, our Privacy Policy and any other policies displayed on the Website. If you do not agree to these Terms, please do not use the Website.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a contract to place an order through the Website.

A parent or lawful guardian must place any order requested by or intended for a person below 18 years of age.

2. Customer Accounts

You may place an order as a guest or through a registered account where this facility is available.

You are responsible for:

Providing accurate and complete account information
Keeping your login credentials confidential
Preventing unauthorised access to your account
Keeping your contact and delivery information updated
Informing us if you suspect unauthorised activity

We may restrict or suspend an account if we reasonably suspect fraud, misuse, unauthorised activity or a violation of these Terms.

3. Product Information

We make reasonable efforts to display product descriptions, photographs, colours, sizes, dimensions, materials, personalisation options and prices accurately.

However:

Colours may appear differently depending on the screen or device
Handmade and personalised products may have minor variations
Product photographs may include decorative items that are not included
Measurements, weights and dimensions may be approximate
Packaging may vary according to availability and delivery requirements

Minor variations that do not materially affect the product’s appearance, purpose or value will not ordinarily be considered defects. This does not affect your rights concerning a damaged, defective, incorrect or materially misrepresented product.

Customers should read the complete product description before ordering.

4. Personalised Products

Personalised products may require you to submit photographs, names, dates, messages or design instructions.

You are responsible for checking:

Names and spellings
Dates and messages
Image quality and orientation
Selected size, colour and design
Delivery and recipient information

We are not responsible for an error reproduced exactly from information submitted or approved by you.

Low-resolution, blurred, dark or incorrectly cropped photographs may affect the finished product. We may contact you if submitted material appears unsuitable, but we cannot guarantee that every quality issue will be identified before production.

Where a design proof is provided, production may begin after your approval. A delay in approving the proof may delay preparation and delivery.

5. Rights to Uploaded Content

You retain ownership of photographs and other original content uploaded by you.

By submitting content, you give us limited permission to use, reproduce, resize, crop or otherwise process it solely as required to prepare, fulfil, deliver and support your order.

You confirm that:

You own the content or have permission to use it
Its use does not unlawfully violate another person’s privacy
It does not infringe copyright, trademark or other rights
It is not illegal, obscene, threatening, defamatory or abusive

We may refuse or cancel an order containing prohibited or unlawful content.

Customer photographs and personalisation content will not be used for advertising, social media or promotional purposes without separate permission.

6. Prices, Taxes and Charges

Prices are displayed in Indian Rupees unless stated otherwise.

The final amount payable may include:

Product price
Personalisation charges
Shipping or delivery charges
Applicable taxes
Other charges disclosed before payment

Prices, offers and product availability may change without prior notice. Changes will not normally affect an order already accepted and paid for.

If a product is listed at a clearly incorrect price because of a technical or human error, we may contact you for approval of the correct price or cancel the order and issue a full refund.

7. Orders and Acceptance

Submitting an order does not automatically mean that it has been accepted.

An order may be declined or cancelled because of:

Product or material unavailability
Payment failure or verification problems
Incorrect pricing or product information
Delivery-service unavailability
An incomplete, incorrect or suspicious address
Suspected fraud or unauthorised payment
Prohibited personalisation content
Circumstances outside our reasonable control

If we cancel a paid order, the amount received for the cancelled product will be refunded to the original payment method.

8. Payments

Payments may be processed through PayU, Cashfree or another payment method displayed at checkout.

Payment processing is also subject to the payment provider’s terms and privacy policy.

We do not intentionally store complete payment-card numbers, CVV details, UPI PINs, bank passwords or other confidential payment credentials.

An order may remain pending until payment is successfully confirmed. If money is debited but the order is not confirmed, contact us at customer@giftsnearme.in with the payment reference number.

Resolution time may depend on the bank or payment provider.

9. Order Cancellation

You may request cancellation before personalisation, procurement or production begins.

Submitting a cancellation request does not automatically mean that it has been approved. Personalised orders may enter production shortly after confirmation.

Once procurement, personalisation or production has begun, the order cannot normally be cancelled because the product is being prepared specifically for you.

If cancellation is approved before work begins, the eligible amount will be refunded to the original payment method.

If we cancel an order because we cannot fulfil it, the amount paid for the cancelled product will be refunded.

10. Preparation and Dispatch

Personalised products generally require approximately 5–6 working days for preparation before dispatch, unless a different timeline is stated on the relevant product page or communicated during ordering.

Working days ordinarily exclude Sundays and public holidays.

The preparation period is separate from courier transit time. Delivery estimates generally begin after dispatch unless expressly stated otherwise.

Orders containing multiple products may be dispatched together or separately.

11. Shipping and Delivery

We currently deliver within India to serviceable PIN codes. International shipping is not available unless expressly confirmed before ordering.

Delivery estimates are provided in good faith but are not guaranteed delivery deadlines. Delivery may be affected by:

Courier delays
Weather conditions
Public holidays
Transport disruption
Government restrictions
Natural disasters
Incorrect or incomplete addresses
Recipient unavailability
Remote-location service limitations

Tracking information will ordinarily be provided after dispatch where supported by the courier.

We will take reasonable steps to assist with delayed shipments, but courier investigations may require additional time.

12. Customer Delivery Responsibilities

You must provide a complete and accurate delivery address, including:

Recipient’s name
House or building number
Street and locality
City and state
Correct PIN code
Reachable phone number
Relevant landmark where necessary

You are responsible for ensuring that the recipient is available and reachable.

If delivery fails solely because of an incorrect address, recipient refusal, repeated recipient unavailability or an unreachable phone number:

Additional redelivery charges may apply
The delivery timeline may be extended
A personalised product may not qualify for cancellation or refund
Actual return-to-origin or redelivery costs may be deducted where legally permitted

These restrictions do not apply when delivery failure was caused by our error or an established failure by the courier.

13. Returns and Replacement Eligibility

Because personalised products are made specifically for the customer, they cannot ordinarily be returned because of a change of mind, an error in customer-supplied information or dissatisfaction with a correctly produced design.

A complaint may qualify for review if the product:

Arrives materially damaged
Has a manufacturing or printing defect
Is materially different from the confirmed order
Is the wrong product
Has missing components
Is not delivered

Order number
Description of the problem
Clear photographs of the product
Photographs of the packaging
An unpacking video where reasonably available

An unpacking video can help us investigate a claim, but the absence of a video will not automatically invalidate a genuine complaint where other reasonable evidence is available.

Do not use, alter, wash, repair or dispose of the affected product while the claim is being reviewed.

14. Resolution of Product Complaints

After reviewing the evidence, we may provide an appropriate resolution, including:

Replacement of the affected product
Reproduction or correction of a personalised product
Replacement of a missing component
Partial refund
Full refund
Another remedy agreed with the customer

Replacement will normally be offered first where the issue can reasonably be corrected. If replacement is unavailable, impractical or unsuccessful, an eligible refund may be issued.

Normal wear, accidental damage after delivery, misuse or an error in customer-supplied information will not qualify as a product defect.

Nothing in these Terms restricts any mandatory remedy available under applicable consumer law.

15. Refunds

Approved refunds will normally be returned to the original payment method used for the order.

Store-wallet credit may be offered as an alternative only where the customer agrees to receive it.

Bank and payment-gateway processing times are outside our direct control. Once initiated, a refund may take several working days to appear in the customer’s account.

Shipping, personalisation or handling charges may be non-refundable where they have already been incurred and the cancellation or failed delivery was caused by the customer.

This restriction does not apply when a refund results from our failure to fulfil the order or where applicable law requires those charges to be refunded.

16. Promotions and Discount Codes

Promotional offers and discount codes:

May have separate eligibility requirements
Cannot be exchanged for cash
May expire without extension
May be limited to selected products or customers
May not be combined unless expressly stated
May be cancelled if obtained or used fraudulently

If an order is partially refunded, the refund may be adjusted to reflect the discount allocated to the affected product.

17. Intellectual Property

The Website’s design, original text, graphics, logos and product presentation belong to Gifts Near Me or their respective licensors.

You may use the Website only for lawful personal shopping. You may not reproduce, scrape, republish, sell or commercially exploit Website content without prior permission.

Rights belonging to third-party brands, manufacturers, photographers or licensors remain with their respective owners.

18. Prohibited Uses

You must not:

Use the Website for illegal or fraudulent activity
Submit false customer or delivery information
Attempt unauthorised access to the Website
Introduce malware or harmful code
Interfere with Website security or operation
Place orders using an unauthorised payment method
Upload content that violates another person’s rights
Copy or scrape Website content for commercial purposes
Abuse promotional offers, refunds or chargeback procedures

19. Website Availability

We aim to keep the Website accurate, secure and available, but uninterrupted or error-free access cannot be guaranteed.

We may temporarily suspend or restrict access for maintenance, technical problems, security concerns or circumstances outside our control.

20. Limitation of Liability

To the extent permitted by law, Gifts Near Me will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the order was placed.

Where liability can lawfully be limited, our total liability relating to a particular order will ordinarily not exceed the amount paid for the affected product.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, including mandatory rights available under Indian consumer law.

21. Third-Party Services

The Website may contain links to payment gateways, courier tracking pages, social-media platforms or other third-party services.

We do not control those services and are not responsible for their independent content, availability, privacy or security practices.

22. Privacy

Personal information is handled according to our Privacy Policy.

By using the Website, you acknowledge that order information may be shared with payment providers, production partners and delivery providers where necessary to complete your order.

23. Force Majeure

We will not be responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, transport disruption, strikes, government restrictions, internet or power failures, epidemics, civil disturbances or courier-network interruptions.

We will take reasonable steps to minimise the effect and complete or resolve affected orders where practicable.

24. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices or legal requirements.

Updated Terms will be posted on this page with a revised “Last updated” date. Changes will not unfairly alter an order already accepted unless required by law or agreed with the customer.

25. Governing Law and Disputes

These Terms are governed by the laws of India.

Customers should first attempt to resolve a dispute by contacting customer support or the Grievance Officer.

Subject to mandatory consumer-protection rights and the jurisdiction of consumer commissions or other competent authorities, legal proceedings relating to these Terms will be subject to the jurisdiction of competent courts in New Delhi, India.

26. Contact and Grievance Redressal

For order enquiries, cancellation requests and general support:

Customer-support email: customer@giftsnearme.in
Phone/WhatsApp: +91 98715 15119

For unresolved complaints, legal notices and grievance escalation:

Grievance Officer: Grievance Officer, Gifts Near Me
Grievance email: grievance@giftsnearme.in

Business name: Gifts Near Me
Website: https://giftsnearme.in/
Address: RZ 2520, Main Road, Tughlakabad Extension, New Delhi, India

When contacting us about an order, include the order number and the phone number or email address used during checkout.

We aim to acknowledge customer complaints within 48 hours and make reasonable efforts to resolve them within one month, subject to the nature and complexity of the complaint.