Privacy Policy

Effective date: 10 September 2026
Last updated: 10 September 2026

Gifts Near Me (“Gifts Near Me”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how information is collected, used, stored, shared and protected when you visit https://giftsnearme.in/ (“Website”), create an account, place an order, upload personalisation content, contact customer support or otherwise use our services.

Gifts Near Me is an independently operated online retail business offering gifts and personalised products in India.

By accessing the Website or providing your personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the Website, we may collect the following information.

Information Provided by You

This may include:

  • Name, email address and phone number
  • Billing and delivery addresses
  • Account login and profile information
  • Products ordered and personalisation instructions
  • Gift recipient’s name, phone number and delivery address
  • Photographs, names, dates, messages or other content uploaded for personalised products
  • Order notes and delivery instructions
  • Communications submitted through telephone, WhatsApp, email, contact forms or customer support
  • Reviews, feedback and communication preferences

When you provide information about a gift recipient or another person, you confirm that you are authorised to provide that information for preparing and delivering the order.

Payment Information

Online payments are processed through third-party payment gateways, including PayU and Cashfree.

Depending on your selected payment method, these providers may collect information relating to credit or debit cards, UPI, net banking, wallets or other payment methods.

We may receive limited transaction information, including:

  • Payment status
  • Amount paid
  • Payment method
  • Transaction or payment reference number
  • Refund status
  • Fraud or risk assessment information

We do not intentionally collect or store complete payment-card numbers, CVV details, UPI PINs, net-banking passwords or other confidential payment credentials processed by PayU or Cashfree.

Payment providers process information according to their respective terms, privacy policies and regulatory responsibilities.

2. Information Collected Automatically

When you access the Website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Approximate location derived from your IP address
  • Referring website or traffic source
  • Pages and products viewed
  • Date and time of access
  • Shopping-cart and checkout activity
  • Website errors and security events
  • Cookie and session information

This information helps us maintain Website security, operate essential functions and improve the customer experience.

3. How We Use Your Information

We may use personal information to:

  • Create and manage customer accounts
  • Process, personalise and fulfil orders
  • Deliver products to customers or gift recipients
  • Contact customers or recipients for delivery coordination
  • Process payments, refunds, cancellations and disputes
  • Send order confirmations, invoices and delivery updates
  • Respond to questions, complaints and support requests
  • Detect and prevent fraud, abuse and unauthorised transactions
  • Maintain and improve Website performance and security
  • Remember shopping carts, login sessions and preferences
  • Understand Website traffic and customer behaviour
  • Maintain accounting, taxation and business records
  • Handle chargebacks, legal claims and regulatory requests
  • Comply with applicable Indian laws
  • Send promotional communications where you have agreed to receive them

We will not use private photographs, gift messages or personalisation content for unrelated advertising without appropriate permission.

4. Gift Recipient Information

When placing a gift order, you may provide another person’s name, address, phone number and delivery instructions.

Recipient information may be used to:

  • Prepare and deliver the order
  • Confirm the delivery address
  • Contact the recipient when necessary for delivery
  • Resolve delivery or customer-service problems
  • Prevent fraudulent or unauthorised orders
  • Maintain necessary delivery and transaction records

We do not use a gift recipient’s information for unrelated promotional messages unless the recipient separately provides consent.

5. Personalised Photographs and Content

Certain products may require photographs, names, dates, messages or other personalisation content.

By uploading such content, you confirm that:

  • You have the necessary permission to use it
  • Its use does not unlawfully violate another person’s privacy
  • It does not infringe intellectual-property rights
  • It is not illegal, abusive, defamatory, obscene or misleading
  • It does not contain unnecessary confidential information

We may share personalisation content with printers, manufacturers or fulfilment partners only to the extent necessary to prepare your product.

Uploaded content may be retained temporarily for production, customer support, reprinting, dispute resolution or legal compliance. It will be deleted or anonymised when it is no longer reasonably required.

6. Cookies and Similar Technologies

The Website may use cookies and similar technologies to:

  • Maintain shopping-cart sessions
  • Keep customers signed in
  • Remember preferences
  • Enable secure checkout
  • Measure Website traffic and performance
  • Detect suspicious activity
  • Understand the effectiveness of promotions
  • Support relevant advertising where applicable

Cookies may include strictly necessary, functional, analytics and advertising cookies.

You can control cookies through your browser settings and any cookie-preference tool available on the Website. Blocking necessary cookies may prevent the cart, account or checkout system from working correctly.

7. Sharing of Information

We may share information with trusted third parties when reasonably necessary, including:

  • PayU and Cashfree
  • Banks and financial-service providers
  • Courier companies and delivery personnel
  • Product manufacturers, printers and fulfilment partners
  • Website hosting and technical-service providers
  • Email, SMS and WhatsApp communication providers
  • Fraud-prevention and Website-security providers
  • Analytics and advertising providers, where applicable
  • Accountants, legal advisers, insurers and professional consultants
  • Government authorities, courts, regulators or law-enforcement agencies when legally required
  • A successor or purchaser in connection with the sale, restructuring or transfer of the business

These third parties may process information on our instructions or under their own legal obligations and privacy policies.

We do not sell or rent customer information to unrelated third parties for their independent marketing activities.

8. Order and Marketing Communications

We may use your phone number or email address to send:

  • Order confirmations
  • Payment and refund updates
  • Shipping and delivery notifications
  • Customer-support messages
  • Security or account-related notices

If you choose to receive promotional messages, we may also send information about products, discounts or offers through email, SMS or WhatsApp.

You can stop promotional communications by using the unsubscribe option, replying with the relevant opt-out instruction or contacting us. You may still receive essential transactional messages relating to existing orders, payments, refunds or security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete and support orders
  • Maintain tax, accounting and transaction records
  • Process refunds, disputes and chargebacks
  • Handle complaints and legal claims
  • Prevent fraud and security incidents
  • Meet applicable legal and regulatory obligations

Retention periods may vary according to the type of information and applicable law. Information that is no longer required may be securely deleted or anonymised.

10. Data Security

We use reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system is completely secure. Customers should maintain strong passwords, protect account credentials and contact us immediately if they suspect unauthorised activity.

Where required by applicable law, we will take appropriate action and provide relevant notifications following a personal-data breach.

11. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access information about the personal data we process
  • Correct inaccurate or outdated information
  • Complete incomplete personal information
  • Delete information that is no longer required
  • Withdraw consent for consent-based processing
  • Stop promotional communications
  • Raise a privacy complaint or grievance
  • Nominate another person to exercise applicable rights in the event of death or incapacity

We may need to verify your identity before processing a request.

Some information may continue to be retained when required for taxation, fraud prevention, payment disputes, legal claims or another legal obligation.

12. Children’s Privacy

The Website and its purchasing services are intended for persons legally capable of entering into a contract.

We do not knowingly collect personal information directly from children without appropriate consent from a parent or lawful guardian.

If you believe that a child has submitted personal information without appropriate consent, please contact us so that we can review and take suitable action.

13. International Processing

Some payment, hosting, analytics, communication or technology providers may process information outside India.

Where personal information is processed outside India, we will take reasonable steps to use providers that maintain appropriate privacy and security protections, subject to applicable Indian law.

14. Third-Party Websites

The Website may contain links to payment providers, social-media platforms or other third-party websites.

We do not control the privacy, security or content practices of third-party services. Customers should review the relevant third-party privacy policy before providing information through those services.

15. Changes to This Policy

We may update this Privacy Policy when our services, technology, business practices or legal obligations change.

The revised policy will be published on this page with an updated “Last updated” date. Material changes may also be communicated through the Website or another suitable method.

16. Contact and Privacy Grievances

For questions, correction requests, deletion requests or complaints concerning personal information, contact:

Business name: Gifts Near Me
Website: https://giftsnearme.in/
Phone/WhatsApp: +91 98715 15119
Address: RZ 2520, Main Road, Tughlakabad Extension, New Delhi, India
Email: support@giftsnearme.in

When submitting a request, provide enough information to identify the relevant account or order and clearly explain the issue.

Never send passwords, card CVV numbers, UPI PINs, net-banking passwords or complete card details through email, telephone or WhatsApp.